Shipping & Returns

WHY SHOULD I BUY FROM HITCHWEB?

1. SUPER FAST DELIVERY from and to USA or CANADA, NO DUTY? You got it!

2. FREE SHIPPING on orders above $100? Of course!

3. BEST PRICE GUARANTEED? Yes, that's correct!

4. SATISFACTION GUARANTEED? Absolutely!


1. FAST DELIVERY + NO DUTY OR ADDED FEES!

We ship from CANADA and USA, therefore NO DUTY OR ADDED FEES will be added to your order.

Canadian Customers SHIPPING IN CANADA: We ship Canadian orders from manufacturers and distributors located in BC, Alberta and Ontario - which explains our ability to source product, and offer quick delivery and no duty or hidden fees! Here are some Canadian Frequently Asked Questions

US Customers SHIPPING IN THE USA: We ship US orders from dozens of our US distributors and manufacturers located accross the US. We'll ship the product from the state/city nearest you! Here are some US Frequently Asked Questions  *We do not ship to APO / AFO addresses
 

DELIVERY TIME: We ship standard ground shipping and select the optimal carrier for your location. Orders are shipped via FEDEX, UPS and Purolator and the majority arrive within 2 - 4 business days, depending on availability and the order's destination.

SIGNATURE REQUIRED: Our couriers will often require your (the customer) signature when delivering an order. If the customer is not present upon delivery to provide the required signature, it will be held at the nearest depot for pick up. The order is held for approximately 10 days and returned to Hitchweb if the customer fails to claim / pick up their order within this period, in which case the customer may incur a charge to cover the cost of returning the product/order. The customer may choose to waive the signature requirement by phone when placing an order, in which case the customer assumes all responsibility for damaged or lost product while in transit.

 If you need your order before your camping or road trip, just let us know and we'll provide your best shipping option.


2. FREE SHIPPING ABOVE $100!

We offer free shipping to USA and CANADA on orders above $100. Due to shipping distances, standard shipping rates apply to the following destinations:

USA: Alaska, Hawaii, Guam, American Samoa, Micronesia, Marshall Islands, Palau, Virgin Islands, Puerto Rico
          *We do not ship to APO / AFO addresses
 

CANADA: New Brunswick, Newfoundland/Labrador, Nova Scotia, Prince Edward Island, Yukon, Nunavut and Northwest Territories, some rural areas.

If any shipping charges apply to your order, it will be disclosed on our checkout page before submitting your order. All shipments require a signature at time of acceptance.

*hitchweb reserves the right to contact the customer prior to shipping the order for approval on a freight charge, if substantial surcharges apply for the customer's location (for rural areas).


 3. BEST PRICE GUARANTEED? YES!

To make sure you don't miss out on the hitchweb experience we will price match, and give an additional 5% discount off the matching price.

If you spot a lower price, below are a few simple guidelines we follow before honoring a price match request:

1.      Please supply the website and part number

2.      Sorry, we can’t match prices from limited time offers, auction sites, Amazon or on used items

3.      We look at the grand total of the competing order (after shipping, duty or other)

4.      We confirm that it's a stocked item

5.    Our price matching in Canada is limited to stores operated in Canada

6.    Our price matching in USA is limited to stores operated in USA

Submit your PRICE MATCH REQUEST HERE


4. SATISFACTION GUARANTEED? ABSOLUTELY!

If you're not satisfied, we want to know so we can make you happy! Contact us if the order didn't meet your expectations and we'll do what we can to make it right.

If you must return the item you purchased, here are just a few things to know:

- Call (800-300-4067) or e-mail us at info@hitchweb.com to initiate your return, and provide your order number and part number that you'd like to return or exchange.

- Returns will only be accepted 45 days from date of purchase.

- Returned items may be subject to restocking charge. If the fault is ours, restock charges will not apply.

- Freight must be prepaid to return destination.

 

If there are any questions or concerns, do not hesitate to contact the team. We're here and waiting to help!

- hitchweb Team -