We want to make sure you're happy, and we're confident that our 365 DAY RETURN POLICY will offer the peace of mind you're looking for.

 

If for any reason you're not satisfied, whether it's for warranty or a product return, please fill the form below detailing all reasons for your request.


 

5 SIMPLE STEPS TO RETURN OR EXCHANGE PRODUCT:

 

 

1. Submit return/warranty form below

 

2. Receive return authorization (RA) and instructions via email that's valid for 30 days (allow 3-5 business days to process)

 

3. Customer ships product(s) per instructions received

 

4. Receiving warehouse will inspect products once received (allow up to 5-15 business days depending on time of year)

 

5. Receive refund or replacement item. Refund may not appear on statement for up to 5-10+ business days, timeline for refund processing by PayPal will vary based on payment method.

 


 

PRODUCT RETURNS

 

 

- Fees do not apply on defective products, or returns due to Hitchweb's error.

 

- Product returned must be complete with all components, and in its original packaging and condition (not installed).

 

- Hitchweb reserves the right to refuse unauthorized returns.

 


 

PRODUCT WARRANTY

 

 

- No restocking or freight charges on approved warranties

 

- Product warranties will be authorized and handled as per the manufacturer's policy.

 

- Some manufactuers require or prefer to deal with the customer direct as oppose to original source of purchase.

 

- Approval of warranties may take 30 or more days depending on the manufacturer.

 

- Additional images are helpful to expedite the warranty request and approval. They can be emailed to info@hitchweb.com

 


 

APPLICABLE RETURN FEES

 

 

- Fees do no apply on defective products, or returns due to Hitchweb's error.

 

- Customer is responsible to ship returned item(s) + up to 15% to cover any charges incurred by Hitchweb on original shipment.

 

- 3% processing fee will apply to refunds processed 90 days after date of purchase.

 


 

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