PRODUCT RETURN FORM


Hitchweb is proud to offer high quality products, but if you’ve changed your mind or ordered the wrong item, please complete the product return form below.

The return must meet the following conditions: 

•    Within 45 days of purchase
•    In original condition and packaging

For more details, check out our full shipping & return policy here.

As Hitchweb covers the shipping cost for both the original order and most returns, a restocking fee of up to 20% may be applied to your refund. This may be reduced if you exchange the item with another of equal or greater value.

The following are non-returnable:

•    Any used, installed, or altered item
•    SMRT Roof Top Tents
•    Special Order items
•    Liquids or items with a chemical makeup

Refunds will be processed once the product has been received and inspected by the warehouse. Returned to sender or refused delivery shipments may be assessed a 25% restock fee, due to the extraordinary fees we incur on these returns.

To start a return, please complete the return request form below. Our team will provide the return labels and instructions by email within 3 business days.

* Required

*** FAILURE TO RESPOND ACCURATELY WILL RESULT IN DELAYS, POSSIBLE REJECTION AND ADDITIONAL CHARGES. ANY RETURN RECEIVED WITHOUT AUTHORIZATION WILL NOT BE ACCEPTED OR REFUNDED***

If there are any questions or concerns, do not hesitate to contact the team. We're here and waiting to help!

- Hitchweb Team -