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CHARGES & PAYMENT

ARE THERE ADDITIONAL FEES? No, all charges are paid at the time of purchase; no additional OR hidden fees will be charged after the payment is processed. We ship our orders from Canada

 

DO YOU CHARGE IN CANADIAN DOLLARS? Yes, should see CAD currency on your shopping cart and at checkout.


SHIPPING & LOGISTICS

WHERE ARE YOU LOCATED? Our operations spread out across Canada, with distribution warehouses across North America. We ship Canadian orders from Canada

 

IS A SIGNATURE REQUIRED AT TIME OF RECEIPT? Our couriers won't require your (the customer) signature when delivering an order. If the customer is not present upon delivery in some cases the courier may opto to hold the package(s) at the nearest depot for pick up. The order is held for approximately 5 days and returned to Hitchweb if the customer fails to claim / pick up their order within this period, in which case the customer may incur a charge to cover the cost of returning the product/order.

 

HOW DO I TRACK MY ORDER? Your tracking number will be emailed to you within 1-2 business days afterr placing your order. If you have not received your tracking, check your spam folders, or please contact our team.

 

CAN WE PICKUP OUR ORDER? In some special cases it will be possible, please submit a pickup request with your order.

 

DO YOU SHIP TO PO BOXES? Unfortunately the couriers we use will only ship to street addresses.

 

HOW LONG WILL IT TAKE TO DELIVER? Majority of orders arrive 1-4 business days after they've been submitted.

 

ARE DELIVERY TIMES GUARANTEED? They are estimated, but majority of orders are shipped on the same day as they were placed, and we use couriers that offer the quickest and most reliable service available for your location.