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ARE THERE ADDITIONAL FEES? No, all charges are paid at the time of purchase; no additional OR hidden fees will be charged after the payment is processed. We ship our orders from Canada

DO YOU CHARGE IN CANADIAN DOLLARS? Yes, all pricing is in CAD currency.


WHERE ARE YOU LOCATED? We're a Canadian company and we ship from warehouses located across Canada. We ship Canadian orders from Canada.

IS A SIGNATURE REQUIRED AT TIME OF RECEIPT?  On some larger items, a signature is required at time of delivery. 

HOW DO I TRACK MY ORDER? Your tracking number will be emailed to you within 1-2 business days after placing your order. If you have not received your tracking details, check your spam/junk folders, or please contact our team.

CAN WE PICKUP OUR ORDER? In some special cases it will be possible, please submit a pickup request with your order.

DO YOU SHIP TO PO BOXES? Unfortunately the couriers we use will only ship to street addresses.

HOW LONG WILL IT TAKE TO DELIVER? Majority of orders arrive 3-5 business days after they've been submitted, depending on product(s) ordered and shipping location.

ARE DELIVERY TIMES GUARANTEED? They are estimated, but majority of orders are shipped on the same or next business day as they were placed, and we use couriers that offer the quickest and most reliable service available for your location.