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Star Rating Star Rating Star Rating Star Rating Star Rating February 09, 2016

Ordered Vortex SX cross rails, leg kit and a ski/snowboard rack..Ordered everything together.. Parts arrived about a week apart.. not bad I guess.. However, a cylinder nut came loose on ski rack and appeared to be missing. After shaking rack around 2 days later, found part rattling around inside. Cross bars appeared to have rubber track missing. Not until I looked at installation video on Youtube did I learn they were tucked inside the track. This was clear in instructions provided. The fact that there is no customer service to call on weekend or outside of normal work hours was not helping. Everything did work out in the end. Very happy with rack.


Star Rating Star Rating Star Rating Star Rating Star Rating January 11, 2016

Nothing but good things, very fast shipping (delivered next day), excellent communication!


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